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Understanding Addiction Referral Agents: The Commission Facts

April 30, 2024

4:05 pm

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Addiction referral agents sell: It is a fact, but they may not want you to know.

The sector is not regulated and it can be a murky, grey area.

A lot of drug and alcohol centers have their own referral websites, using different company names.

Many referral agents have multiple websites and use rented office postboxes to generate locations to confuse google.

It is a complex subject.

Our addictions clinicians each have over three decades of experience in the field of treating people caught up in addiction.

They have worked in the majority of the countries rehab centres.

Here they share their advice with you so you can make an informed choice.

Addiction referral agents sell whereas we provide impartial, free and confidential advice.

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How the sector works

There are chain rehabs with their own referral websites and single centre companies who also run referral sites.

There are also standalone referral agencies.

Beware of the glossy websites: They will purport to have centers all over the country, with many more offices to match: They do not.

These companies will use P.O box addresses and serviced office addresses (none of which they will ever have visited) to make it look as if they have UK coverage: They havent’t.

Some companies are not even based in the UK.

The website claims to have centers, all over the UK and, in common with other referral agencies, use images of centers on their website. One company is based on a Greek island and another is based in Thailand.

While you will be speaking to someone in the UK, it is simply a service to take your details and pass them on: for commission.

The drug and alcohol referral sector is not a regulated industry.

Companies do not need to be registered with any governmental agency/professional body to be able to provide this service.

Some will post logos of regulating authorities.

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assorted medication blisters close up Addiction referral agents sell

Addiction referral agents sell : Beware of bad actors

Centers, themselves need to be regulated with the Care Quality Commission https://www.cqc.org.uk/ It is a legal requirement for registered centers to advertise their inspection reports within 21 days of the report being published.

However, they are not required to have a website!

Do not be fooled by thinking the person you are speaking to is in a nice plush office with plants and water fountains.

99% of the time they are working from home on their laptop in their kitchen.

A lot of the referral agencies will advertise logos from healthcare insurance companies. Very few centers will accept insurance clients.

Why? Because insurance companies negotiate very substantial discounts with centers.

Furthermore, insurance companies take a very long time to pay centers meaning referral agencies wait a long time for payment: which will be significantly less than the normal rate they receive.

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Key Takeaways

  • Addiction referral agents sell services in an unregulated sector, often using misleading tactics to appear legitimate.
  • Many referral agencies claim to have extensive UK coverage while actually operating from remote locations, sometimes outside the country.
  • The staff at referral agencies typically lack formal training and focus on upselling rather than providing expert advice.
  • Addiction centers must be regulated, but referral agents are not, leading to potential misinformation about available treatment options.
  • Find Me a Rehab offers impartial and confidential advice from experienced clinicians, separate from referral agents.
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Who are you actually talking to?

When you speak to a referral agency do not be fooled into thinking you are talking to a “trained” expert: There is no recognized training/certification for such a role.

The vast majority of those taking calls (working from home) are in recovery themselves.

They will, ordinarily, have firsthand experience of what it is like to be in rehab but will not be subject matter experts.

Remember: Their aim is solely to get you to part with your money.

They will “upsell” a center and, 99% of the time, they have not been to the center, themselves.

The staff are under pressure to convert enquiries and they may exert considerable pressure on callers to make a booking.

While working for referral agencies (as well as for centers dealing with referral agencies) it is not uncommon to see wholly inappropriate referrals that will never be accepted.

Referral agencies will call the client constantly (as well as by SMS) to try and get them in.

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Healthcare professional holding alcohol detox guide talking to concerned man at home with medication bottles and pamphlets on table Addiction referral agents sell

How can Find Me a Rehab help?

We are addictions clinicians.

Each of us has over three decades of experience in assessing, diagnosing, prescribing for and treating people overcoming addiction.

Between us, we have worked in most of the UK’s rehab centres.

As we are not tied to any particular centre, our advice is free, as well as being impartial and confidential.

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Get help today

Call, email, live chat or whattsap with one of our experienced addictions clinicians.

We can advise you on rehab, detox, home treatment, therapy, relapse prevention and aftercare.

You may have questions on treatment options, treatment plans, locations, costings and logistics.

This is what we know about.

Addiction referral agents sell . We are clinicians.

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Need help finding the right rehab for you or a loved one? Get in touch today and take the first step toward recovery.

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