"Paul has been so helpful yesterday. I felt helpless trying to navigate services for my brother after being let down by the NHS and declined by several private units we really felt hopeless.... he was optimistic for help for us he always kept me well informed and 24 hours later we have secured a placement for my brother. Can't tell you what a relief that is. Thank you so much. I think he has saved a life in the last 24 hours."

"Paul was very helpful, supportive, and professional. He spoke with kindness and gave me the comfort of understanding. I just hope my nephew finds the strength to call Paul and allows himself to accept the help before it's too late. Paul got someone from a local centre to call and he was also helpful. I am grateful for all the help. I hope my nephew can be thankful too, if he agrees to go into the Centre we discussed."

"Thanks to Paul for assisting me to get my brother into rehab. He was helpful."

"Paul was very helpful and understanding & also called back when he said he was going to."

"Whatever the highest score is, please give it to Paul. He was extremely supportive and understanding and showed great empathy. He accurately signposted us to the appropriate help, which is working exceptionally well. I have nothing but praise for Paul."

"When I spoke with Paul in January, it was the first step in exploring the possibility of residential care for my son. He had come to the point of recognising that he needed such help to overcome dependence on alcohol. His dad and I had no prior experience of such services to draw on and we were keen to facilitate our son seeking help. Although January seems a long time ago now, I recall Paul was very helpful. He was sympathetic and easy to talk to as he took me through the process."

"Paul was very professional, empathetic, and helped me to find a centre for my son who was quickly admitted."

"I had a long chat with Paul last week regarding my drinking problems. He was knowledgeable on the subject and assured me that I did not need a detox. He also gave me the details for SMART alcohol recovery program. I would not hesitate to recommend him."

"Very knowledgeable and reassuring, I spoke to Paul yesterday and he was very knowledgeable and reassuring about my drinking issues and I am happy to recommend him."

"Paul was very helpful, and he understood what my son and I are going through. Thank you, Paul."

"Thanks to Paul for assisting me to get my brother into rehab. He was helpful."